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My Commitment
I have created this privacy statement in order to demonstrate
my firm commitment to your privacy. I've designed my website
with my customers in mind and want to continue to provide the
kind of online experience that is meaningful and interesting
to those that visit my website. I have chosen not to incorporate ecommerce
on my website due to the high cost of implementing and maintaining
it. This is so I can keep the prices of my products as low as
I possibly can. This requires you to contact me to place your
order.
In order to process your order,
I collect certain information from you. The following discloses
the information gathering and dissemination practices for www.luminanti.com. I
am very committed to protecting your privacy! If
you have any questions about this privacy statement or the practices
of this site, please contact me.
Information Sharing
www.luminanti.com
will never
share or resell your private information to anyone except as
noted below under "Information Collected".
Information Collected
In order to process your order and serve you better, I collect
personably identifiable information: your name, shipping and
billing information, e-mail address, phone number, credit card
number, expiration date and 3-digit CVV2 Security Code. This information is NOT
shared with anyone except the specific shipping information I
share with my manufacturer noted below.***
Giving me the 3-digit CVV2
Security Code from the back of your card is essential to your
protection. It tells
me that you are the cardholder, rather than someone who has collected
your credit card number and expiration date through illegal means.
If my customer cannot give me the CVV2 Security Code, I will
not process the order.
***My tuning forks are shipped directly
from my manufacturer, so I must share your name and address
with them so that they can ship your order. If they are shipping
outside the USA, I may be required to provide your phone number
to the shipping service such as US Postal Service. I am not
responsible for what my manufacturer, or the US Postal Service,
UPS, Fed Ex, foreign postal services, or any other mail service
does with your information.
Information Protection
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By requirement
of my Merchant Credit/Debit Card processing Provider, Elavon,
LUMINANTI INC has performed the required procedures
to validate compliance with the PCI DSS, which ensures the safety
of your private information. I am required to pass
this compliance annually. Click on "PCI Compliance Manager"
logo below for verification.
I do NOT keep
any collected information on my computer system in QuickBooks
or Outlook EXCEPT your name and address; I store
your email and/or phone number as well if I am
given that information by you. No credit card information
is stored anywhere on my computer or external devices. |
Your order is placed using a
credit/debit card machine in my office. I key in your credit/debit
card number, expiration date, CVV2 security code, your billing
address and the amount of your purchase. This information is
then batched out to my merchant account with Elavon at the end
of the day. No one has access to the credit card machine except
me. Paper receipts which have the last 4 digits of your card
# are kept safely in storage for 1 year and then shredded, which
is a requirement from Elavon. Any other documents with cutomer
personal information are also shredded.
Computer and Office Security
I have in place firewall hardware equipment, the most current
version antivirus protection software, and ad/spyware protection.
My computer is password protected on many levels, so the information
is only available to me; I am the only person in the office and
have no employees or anyone else with access to this office.
A password is required to logon to the computer, to open Outlook,
and to open QuickBooks. Sensitive files are also password protected.
I backup my computer files nightly onto another disk separate
from the computer, which is also in my office. My office is locked
from the outside and I also have a door lock on the inside office
where my computer, files and other sensitive information are
located.
Contacting You
When an order is processed,
I email you a RECEIPT detailing your order. Other times I will
email you if I need to get information that is needed to process
your order or if you have emailed me requesting information.
I announce updates to prices, products or policy on the HOMEPAGE
at www.luminanti.com.
Occassionally I will email only my wholesale customers
if there is a change in prices or products. If you do not wish
to be on my wholesale customer contact list, please email
me with your name and the email address you wish me to remove
from my list.
I will call your phone number
only if there is a problem processing your credit card, questions
I need to ask to fulfill your order, or if you request me to
contact you. I
will never contact you to solicit business.
Links to Third Party Sites
My website may contain links to websites operated and maintained
by third parties, over which I have no control. Privacy policies
on such linked sites may be different from my privacy policy.
Your access to such linked sites is at your own risk. You should
always read the privacy policy of a linked site before disclosing
any personal information on such site.
Privacy Policy Changes
If I decide to change my privacy policy in whole or in part,
I will inform you by posting a notice on my homepage at www.luminanti.com.
Those changes will go into effect on the date posted in the notice.
The new policy will apply to all current and past users of my
website and will replace any prior policies. |
