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Vibrational Energy Medicine has moved to a new website!

CUSTOMER SERVICE
01-06-14
How to ORDER | Minimum Order | PAYMENT Options
Prices & Availability | Sales Tax | Shipping
CANCELLATION Policy | RETURN Policy | Contact Us
Wholesale Send a GIFT CERTIFICATE

4 WAYS TO ORDER: Email, Phone, Fax or Mail
No matter which order method you choose below, we must have ALL required information on the Order Form, otherwise your order may be delayed. SHIPPING COSTS will be determined when your order is boxed and weighed. Your card will be charged when the order is ready to ship. Shipping costs are based on weight, shipping location, and insurance. We charge exactly what the UPS or USPS charges for shipping and insurance.

- Once an order is submitted, it cannot be changed.
- If an order with CUSTOM tuning forks is cancelled, you will be charged for the cost of the CUSTOM forks.

If you cannot open the PDF Order Form,
you will need to
download Adobe Reader

1. EMAIL
a.
Open WORD Order Form, complete, and attach to email to order@luminanti.com,
or
b. Click here, copy webpage contents into an email and email to order@luminanti.com.

2. FAX
Print copy of PDF Order Form
, complete information, and FAX to (919) 563-1522. Available 24 hours a day.

3. PHONE
Call in your order
(919) 563-1600 Monday-Thursday 10am-4pm ET, except holidays and announced office closure.

4. MAIL
Print copy of PDF Order Form
, complete information, and mail to:

Luminanti, Inc.
www.luminanti.com
4402 Bradford Ridge Rd.
Efland, NC 27243
USA
  NO PERSONAL CHECKS ACCEPTED
You must contact us for SHIPPING/INSURANCE (S/I) cost to add to the items you are ordering.
Please complete CREDIT CARD Information on the Order Form, or
submit MONEY ORDER or BANK CHECK in
US DOLLARS.

MINIMUM ORDER

MINIMUM ORDER: $15.00

PAYMENT Options

CREDIT/DEBIT CARDS
We accept VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER credit or debit cards.
We also accept these cards: Diners Club, BC, JCB, DinaCard, UnionPay.

PAYPAL 
Additional Options

 

 

 

We accept PayPal transactions for an additional HANDLING FEE of approximately 3.5%-4.5% of the total order. Orders are shipped AFTER the money is deposited into our bank account, which can take up to 4 business days after receiving your PayPal payment. If you want fast delivery, please use our Order Form and give us your credit or debit card information.

If you wish to pay via PayPal, please email us with the following information and we will quote you the total amount for your order. Then we will send a REQUEST MONEY email to you. Simply follow the instructions in the email to send us the money.

  1. your FULL NAME
  2. your SHIPPING ADDRESS
  3. whether your shipping address is RESIDENTIAL or not
  4. DAYTIME PHONE NUMBER
  5. is the ADDRESS associated with your PayPal account a USA or non-USA address?
  6. Your PayPal EMAIL where we can send PayPal request for money

 BANK/MONEY ORDERS
We accept Bank/Money orders in US$ ONLY. Please email us to receive the total cost in $US with instructions on how to send payment.

PRICES & AVAILABILITY

*
Prices subject to change without notice.

* Availability of products cannot be guaranteed.

SALES TAX UPDATED 04-01-13

Sales tax is required for North Carolina (NC) residents only at the current rate of 7.5%.
NC legislature can vote to change this rate at any time.

SHIPPING - SHIPPING COSTS and Shipping Details

PRODUCT WHERE SHIPPED
 Tuning Forks  Shipped WORLDWIDE
 Golden 'C' Structured Water  Shipped WORLDWIDE (no express shipping)

CANCELLATION POLICY UPDATED 04-23-12

The cancellation of all or part of an order after it has been processed will be charged a minimum $5.00 service charge. This charge will be the actual cost in credit card merchant fees plus our time. This service charge will be deducted from the credit issued.

RETURN POLICY UPDATED 01-01-13

Any items being returned must meet the policies listed below. To return an item, please email us to obtain an RMA #. Refunds will NOT be given for Items returned without an RMA #.

CUSTOM-MADE Items
Custom-made items may not be returned for a refund or replacement unless they are found to be damaged or defective upon receipt. See "NEW ITEMS that are DAMAGED or DEFECTIVE upon Receipt" below.

NEW ITEMS that are DAMAGED or DEFECTIVE upon Receipt
If any item is damaged or defective upon receipt, please contact us as soon as possible so that we may process the return in a timely manner. Any damaged or defective item will either be replaced or a refund will be given to you upon receipt of the item. You must contact us within 14 days of receipt. Call 919-563-1600, email order@luminanti.com or fax 919-563-1522.

NEW ITEMS that are NON-DAMAGED or NON-DEFECTIVE upon Receipt
CUSTOM-MADE items
may not be returned for a refund or replacement unless they are damaged or defective. See "NEW ITEMS that are DAMAGED or DEFECTIVE upon Receipt" above. DO NOT strike Tuning Forks against each other as this may cause NICKS. Nicked Tuning Forks are NOT returnable.

Any item that has been USED cannot be replaced or refunded. The return of any UNUSED non-damaged or non-defective item up to 14 days after receipt will not be subject to a handling charge. The return of any UNUSED item after 14 days of receipt up to 30 days of receipt that is not damaged or not defective will result in a 20% handling charge which will be deducted from your refund or replacement items. The item must be UNUSED and in excellent condition and is subject to inspection. Unused items cannot be returned for replacement or a refund beyond 30 days of receipt.

ITEMS that BREAK or become DAMAGED after USAGE
Any item that is broken or damaged after usage may be returned and is subject to inspection before the decision is made if the item will be replaced or a refund given. See specific information for each product below.

If Tuning Forks are returned with marks on them such as nicks, dents, or scratches, or if the metal has cracked because of striking the Tuning Fork with something other than our Tuning Fork rubber Activator, our Rubber Mallet, or the palm of the hand, or because it was dropped, the warranty will be voided. For the warranty not to be voided, you must use our Tuning Fork Activator, our Rubber Mallet, or the palm of your hand to activate our Tuning Forks.

Golden 'C' Structured Water Glass Bottles will break if they are exposed to extreme heat or cold. www.luminanti.com is not responsible for broken bottles due to temperature. When not being used, Golden 'C' Water should be refrigerated because there is no preservative in the water.

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Anne Christine Tooley, NC USA
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Anyone suffering from any condition, disease, illness or injury should always consult a Physician.
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